Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in Australian privacy law and information security guidelines, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

We collect information from you when you register on our site, place an order, fill out a form, use Live Chat, open a Support Ticket, or enter information on our site.

We may collect the following information:

• Name
• Email address
• Mailing address
• Phone number
• Other details to help you with your experience

When do we collect information?

We collect information from you when you:

• Register on our site
• Place an order
• Subscribe to a newsletter
• Fill out a form
• Use Live Chat
• Enter information on our site

How do we use your information?

We may use the information we collect from you in the following ways:

• To personalize your experience and deliver content and product offerings in which you are most interested.
• To allow us to respond effectively to your customer service requests.
• To process transactions quickly and securely.
• To follow up after correspondence (live chat, email, or phone inquiries).

How do we protect your information?

• Your personal information is contained behind secured networks and is accessible only by a limited number of persons with special access rights, who are required to keep the information confidential.
• All sensitive/credit information is encrypted via Secure Socket Layer (SSL) technology.
• We implement security measures when users submit, enter, or access their information to maintain the safety of your personal data.
• All transactions are processed through a secure gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to:

• Help remember and process the items in your shopping cart.
• Understand and save user preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions to offer better experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. If you turn cookies off, some features may not function as intended.

Third-party disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.

Third-party links

We do not include or offer third-party products or services on our website.

Google

We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

California Online Privacy Protection Act (CalOPPA)

Although our primary operations are in Australia, we comply with CalOPPA by:

• Allowing users to visit our site anonymously.
• Adding a link to this Privacy Policy on our homepage or the first significant page after entering our website.
• Including the word ‘Privacy’ in the link text for easy identification.
• Notifying users of any Privacy Policy changes on this page.
• Allowing users to change their personal information by contacting us via email, phone, logging into their account, or submitting a support ticket.